problems with computers
Compaq is considering changing the command "Press Any Key" to "Press
Return Key" because of the flood of calls asking where the "Any" key is.
2. AST technical support had a caller
complaining that her mouse was hard to control with the dust cover on. The
cover turned out to be the plastic bag the mouse was packaged in.
3. Another Compaq technician received a call
from a man complaining that the system wouldn't read word processing
files from his old diskettes. After trouble-shooting for magnets and heat
failed to diagnose the problem, it was found that the customer had
labelled the diskettes, then rolled them into the typewriter to type the
4. Another AST customer was asked to send a copy
of her defective diskettes. A few days later a letter arrived from the
customer along with photocopies of the floppies.
5. A Dell technician advised his customer to put
his troubled floppy back in the drive and close the door. The customer
asked the tech to hold on, and was heard putting the phone down, getting
up and crossing the room to close the door to his room.
6. Another Dell customer called to say he
couldn't get his computer to fax anything. After 40 minutes of
trouble-shooting, the technician discovered the man was trying to fax a
piece of paper by holding it in front of the monitor screen and hitting
the "send" key.
7. Yet another Dell customer called to complain
that his keyboard no longer worked. He had cleaned it by filling up his
tub with soap and water and soaking the keyboard for a day, then removing
all the keys and washing them individually.
8. A Dell technician received a call from a
customer who was enraged because his computer had told him he was "bad and
an invalid". The tech explained that the computer's "bad command" and
"invalid" responses shouldn't be taken personally.
9. A confused caller to IBM was having troubles
printing documents. He told the technician that the computer had said it
"couldn't find printer". The user had also tried turning the computer
screen to face the printer - but that his computer still couldn't "see"
10. An exasperated caller to Dell Computer Tech
Support couldn't get her new Dell Computer to turn on. After ensuring the
computer was plugged in, the technician asked her what happened when she
pushed the power button. Her response, "I pushed and pushed on this foot
pedal and nothing happens." The "foot pedal" turned out to be the
11. Another customer called Compaq tech support
to say her brand-new computer wouldn't work. She said she unpacked the
unit, plugged it in and sat there for 20 minutes waiting for something to
happen. When asked what happened when she pressed the power switch, she
asked "What power switch?"
12. True story from
a Novell NetWire SysOp:
Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty
period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you
receive this as part of a promotional, at a trade show? How did you get this
cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional.
It just has '4X' on it."
At this point the Tech Rep had to mute the
caller, because he couldn't stand it. He was laughing too hard. The caller
had been using the load drawer of the CD-ROM drive as a cup holder, and
snapped it off the drive!
13. Another IBM customer had troubles installing
software and rang for support. "I put in the first disk, and that was OK. It
said to put in the second disk, and had some problems with the disk. When it
said to put in the third disk - I couldn't even fit it in..." The user
hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.
14. In a similar incident, a customer had followed
the instructions for installing software. The instructions said to remove the
disk from it's cover and insert into the drive. The user had physically
removed the casing of the disk and wondered why there were problems.